|Process -- Make decisions about the physical production process,
technology, and layout.
|Capacity -- Decide on sufficient output capacity
for the organization, not too low and not excessive. Plans may be over
short- medium- or long-term. Forecasting, facilities, planning, aggregate
planning and control all come under this decision area.
|Inventory -- An important asset that must be managed by operations.
Decisions here are made about how much to order and when to order. Logistical
decisions are made on raw materials, work in process, or finished goods.
|Work force -- Responsibilities include line
management, productivity improvement, work measurement, and work design.
|Quality --Operations function is responsible for the quality
of goods and services produced. Emphasis is on planning and control of